FAQ

About Moissanite

What’s moissanite?

Moissanite is a rare, naturally occurring mineral also known as silicon carbide, which was first discovered by the Nobel Prize-winning chemist, Dr. Henri Moissan, at the site of a massive meteorite strike in Arizona. This intriguing new stone was named “moissanite” in his honor.It wasn’t until the late 90s that scientists developed the innovative thermal growing process that creates silicon carbide crystals. These crystals are fashioned into moissanite gemstones that rival any natural gemstone for fire and brilliance. These man-made gems are more durable than any other popular gemstone such as diamond, sapphire, ruby or emerald.Moissanite's durability and unmatched beauty make it a great choice as the center stone of an engagement ring or jewelry gift. Moissanite gems can be cut into many different shapes and sizes and can be used to create a one-of-a-kind ring, wedding band, or other unique jewelry piece.

More about moissanite

Will I receive a certificate?

Yes, the main stone over 0.5 carat will come with a GRA certificate.

What is the process of laboratory production of moissanite?

Step 1: Moissanite rough cutting into performed.

Step 2: Cutting into shapes, faceting by machine.

Step 3: After faceting, first quality checking.

Step 4: Select the stone with grade D color and FL clarity as the raw material.

Step 5: Finished stone quality, checking by magnify glass.

Step 6: Testing moissanite’s hardness 9.25 Mohs, closed to natural diamond.

Step 7: Getting your perfect jewelry with a GRA certificate!

About Metal

Will the metal turn my skin green?

Definitely won't. Our jewelry is made of 925 silver, and has been verified by International Institution SGS. If you found the metal is not 925 silver, or if the jewelry turns your skin green, you can get all your money back.

Can I change the metal or customize the jewelry?

Yes, we offer 14k gold, 18k gold and platinum of your choice and we can customize the style you want. Please send us pics or sku of the jewelry you want to customize .

About Shipping

Shipping fee

Free standard shipping on all orders.

Business Express fee: US$18.95

Free Business Express on orders over US$400

How long can I receive my order?

All our jewelry is handcrafted and the processing time varies based on the items you buy.

Processing time
Most of our jewelry will ship out in 3-7 days.
Custom jewelry or gold jewelry requires 10-20 days to craft.
We'll ship the piece once crafted and send you an email with the tracking number.

Shipping time
Standrad shippinng: 9-15 days
Business express: 5-9 days

Insured
Once you’ve made an order, you can rest calm knowing your purchase is protected at no extra cost to you. We'll send you a new one or refund your money if your package is lost(very low probability).

How can I check the logistics information?

We'll ship the jewelry once crafted and send you an email with the tracking number. You can click here and use your tracking number to track your package.

About Payment

What payment methods do you accept?

Credit Cards: We accept all major credit cards, including Visa, MasterCard, and American Express.
PayPal: Complete your purchase using information from your PayPal account.

Is my payment secure?

Your transaction and payment details are directly handled by our payment service provider, with secure encryption, and under strict banking standards. PCI compliance is required by credit card companies to make online transactions secure and protect you against identity theft.

About Return & Refund

Return policy

At Voogme, we offer 30-day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or refund.

Learn more

Could I cancel or change my order?

Any modification to the order should be submitted within 24 hours of purchase. Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to support@voogmechic.com.

Get in touch

Have questions about your order, or a general enquiry?