Due to the Covid-19 pandemic and reduced flight, you may experience delivery delays but we are committed to getting your jewelry to you as soon as possible.
Is shipping free?
Yes, we offer free standard shipping on all US/CA/AU/UK/DE/FR orders.
NOTED: Standard shipping usually takes 12-20 days and business express will take 6-9 days. However, in some cases, please expect a delay 3-5 business days (Due to the COVID-19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.
When will I receive my order?
All our jewelry is handcrafted and the processing time varies based on the styles you buy. Most of the items will ship out in 3-7 days. Custom jewelry or gold jewelry requires 10-20 days to craft. Totally delivery time =Processing time +Shipping time. Please note, that due to the extreme popularity of our offers, these are only estimates.
What happened if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package. Please see our refund and return policy for when these might be applicable to shipping situations.
Will I be charged for customs and taxes?
No, you only need to pay the prices displayed on our site. However, in some cases, please expect a delay 3-5 business days due to the special situation of the customs department in your country. For further details of the package, please contact your local customs office.