Voogme provides customers one-year free warranty service for silver-series jewelry and lifetime free warranty service for K-gold-series jewelry.
- The terms of the free warranty are limited to repair or replacement of the faulty product during the warranty period.
- If the SILVER jewelry is non-human damaged within one year from the date you receive the product, it is judged by Voogme to be a defective product, and a free replacement service will be provided. If the product fails outside the one-year free warranty period, the customer needs to bear the maintenance cost and shipping cost.
- Voogme offers customers a lifetime free maintenance policy for K-GOLD jewelry, but the shipping cost needs to be paid by customers.
- Whether the product is damaged under warranty or not, customers must contact Voogme to obtain repair authorization via email or Messenger, one of our representatives will provide a return address if your application is accepted.
- Customers need to ship the product in the original packaging or packaging with equivalent protection. After we receive the faulty product, the new/repaired item will be shipped and customers will take 12-20 days to get it.
Voogme does not provide free maintenance service if the product is damaged due to natural disasters such as lightning strikes, floods, earthquakes, and fires.