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FAQ

About Our Products
Will Moissanite Pass a Diamond Test or Come With a Certificate?

Yes, our moissanite can pass the diamond test. Main stones over 0.5ct come with a GRA certificate.

What Kind of Moissanite Does Voogme Sell?

We sell moissanite with D color grade, VVS1 clarity grade, and excellent cut, as indicated on the certificate.

What is the Content of Silver, 10K, 14K, 18K, and Platinum?

Silver: 92.5% silver and other metals.

10K: 41.6% gold and other metals.

14K: 58.5% gold and other metals.

18K: 75% gold and other metals.

Platinum: 95% platinum gold and other metals.

Can I Buy a Setting Without Buying a Moissanite?

Yes, if you have your own diamonds, we can craft a setting for you. But we only craft K-gold settings and need detailed data on your diamonds to proceed.

How do I Clean My Jewelry?

You can simply use detergent or soap, warm water and a soft cloth or toothbrush to clean your moissanite jewelry. Place the  jewel in the detergent or soap solution and gently brush the stone, taking care to clean the hard-to-reach areas. After cleaning, rinse thoroughly to remove any residue and dry the moissanite jewelry on a lint-free cloth.

What Size Should I Buy?

If you’re not quite sure which size is right for you, refer to our size guides. View our voogmechic size guide

Can I Customize the Ring Size/Style?

Our K-gold and platinum rings can be customized to any size or style. Silver and gold-plated rings do not support custom sizes or styles.

About Placing An Order
Are Voogme's Prices in US Dollars?

Yes, all our prices are in US dollars. As a courtesy to our international customers, you can select your preferred currency in the upper right-hand corner of our website. For example, selecting Canadian Dollars will display prices in CAD.

Can You Ship overseas?

Yes, we ship worldwide, including the US, Canada, Australia, and other countries. Shipping costs will apply and will be added at checkout.

Do I Have to Pay for Shipping?

No, we provide free standard shipping. You can also purchase business express at your own expense. Additionally, we offer free business express shipping for orders over $400 USD.