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Jewelry Warranty

At VOOGME, we are committed to providing quality and lasting satisfaction. To assure our customers, we offer warranty services tailored to different jewelry series:

 

1. Silver Jewelry: One-Year Warranty

For our silver-series jewelry, VOOGME offers a one-year free warranty service. The warranty terms include the repair or replacement of a faulty product during the warranty period.

  • If your silver jewelry encounters non-human damage within one year from the date you receive it and is deemed defective by VOOGME, we will provide a free replacement service.
  • If the product experiences issues beyond the one-year free warranty period, customers are responsible for maintenance and shipping costs.

2. K-Gold & Platinum Jewelry: Lifetime Warranty

Our K-Gold & Platinum jewelry benefits from a lifetime free maintenance policy.

  • Customers enjoy free maintenance services for K-GOLD jewelry for a lifetime.
  • Please note that shipping costs for K-GOLD jewelry maintenance are to be covered by customers.

 

Warranty Process

Whether the product is under warranty or not, customers must contact VOOGME to obtain repair authorization. Our representatives will provide a return address upon acceptance of your application.

  • When shipping the product, please ensure it is placed in the original packaging or packaging with equivalent protection.
  • Once we receive the faulty product, we will promptly ship a new or repaired item to you. Please allow 12-20 days for the delivery.

 

Non-Warranty Coverage

It's important to note that VOOGME does not provide free maintenance services for damage caused by natural disasters such as lightning strikes, floods, earthquakes, and fires.

 

We stand by the quality of our jewelry and are here to ensure your satisfaction. If you have any questions or need to make use of our warranty services, please reach out to us, and we will assist you promptly.